FAQ

Pricing 

Please note, you are shopping from an Australian Website. All prices are in AUD. Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via email at hello@dovefeatheredraven.com

Shipping 

 

Local Pick-up from Maroochydore Sunshine Coast. All of our orders are sent via Australia Post's Regular Service and take up to six business days to arrive. Once dispatched you will receive shipping confirmation. All orders are dispatched within two days of payment. Shipping is calculated per item. Regular Post Within Australia rates are up to 500g $8~up to 3kg registered post $13. We offer Free Shipping within Australia for all orders over $150. All orders are sent by regular mail. If you are after express post options please email hello@dovefeatheredraven.com

Please email hello@dovefeatheredraven.com for all overseas pricing and shipping options. Prices will be dependent on destination, weight and size of item. All international customers are responsible for the import rates within their country. Shipping internationally means that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Dove Feathered Raven will declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. Dove Feathered Raven is not held responsible for items lost, stolen or damaged in the post. 

The Boring But Important Techno Stuff 

 

The internet can be a temperamental place. While we take all the precautions we can, there is no guarantee that there will be no site-techno-glitches. Your personal details are just that -personal- they will not be passed on to any other party. However there is no guarantee that any data on the internet is 100% secure, so Dove Feathered Raven  can't be held responsible for unexpected breaches of security. But we love you and don't want to see that happen! 

 Secondhand Is Not Second Best

However it does mean that your items (unless listed as new) are not brand new. Dove Feathered Raven endeavours to accurately describe the details of every item listed, but it muse be emphasised that second hand items have 'character'. This character is usually a small blemish or small blemishes (marks, pulls, wear and tear) that was not fixable at Dove Feathered Raven HQ.  This makes up part of the product description. 

Arrival at Destination

In an effort to stay true to our sustainability values  we post in eco friendly biodegradable packaging. Your apparel items were steamed prior to postage but may have got a bit creased in the post. Easy fixed with a steam or iron (according to the instructions on the garments care label). All computers and phone screens differ and while we try to accurately depict garment colours, we take no responsibility for variations in shade due to techno issues. Please dispose of packaging in compost or recycling bin.